SHIPPING & PRODUCTION
How long your comp cards and headshots take to print and arrive, what shipping costs, and how to track your order.
Standard shipping is included in every printed order shipped within the United States.
We also ship to Canada. Canadian orders add $3 at checkout.
Orders approved before 1 p.m. ET on a business day go into production by the next business day.
Most orders arrive within 3–5 business days after they ship. Digital files download right after checkout.
| Destination | Shipping |
|---|---|
| United States | Standard shipping included |
| Canada | Adds $3 |
| Digital files | No shipping. Download right after checkout. |
We currently ship printed orders to the United States and Canada only.
We don’t offer rush or express shipping at the moment, so plan ahead: order at least 7 business days before you need your prints. Business days don’t include weekends or holidays.
Need something sooner? A digital file is ready to download as soon as you check out, so you can submit online while your prints are on the way.
Check on your order anytime with your order number and the billing email you used at checkout. You’ll see production, digital-file and shipping updates.
Please review your shipping address before you approve and pay. Once an order is in production, it generally can’t be changed. If you spot a mistake, email support@modelplatform.com right away and we’ll do what we can.
If your order arrives damaged, incorrect or incomplete, email support@modelplatform.com within 5 business days of receiving it. Include your order number and clear photos of the problem, plus the packaging if it was damaged in shipping. Please keep the prints and packaging until your claim is resolved.
For verified errors, we’ll make it right with a reprint, credit or refund. See our Returns & Refunds Policy for details.
Email support@modelplatform.com or send us a message. We reply Mon–Sat, 10 a.m.–6 p.m. CT.
